All sales final on shipped peptides. Damaged shipments and fulfillment errors made right. Reservations refundable until they ship.
The short version. Peptides are final sale once shipped — the only exception is damaged-in-transit with photographic proof. Apparel and accessories: we cover damaged / wrong / lost shipments, but no buyer's-remorse returns. Peptide reservations are fully refundable until they ship.
1. Before shipment — full refund
If your order has not yet shipped, you get a 100% refund, no questions asked. This applies to:
- In-stock orders that have not yet been packed (status: Received or Preparing)
- Reserved merch items that have not yet shipped
- All peptide reservations, regardless of how long ago you reserved
To request a pre-shipment refund, email hello@goodtides.shop with your order number. Refunds are processed within 3 business days back to the original payment method.
2. Shipped peptides — final sale
Once peptides ship, they are non-refundable. Federal pharmacy law prohibits us from accepting returned controlled compounds — opened or unopened, we cannot resell them and cannot offer refunds. This is non-negotiable and applies regardless of how the product is later used or stored.
There is one exception: damaged in transit, with photographic proof.
Damaged peptide shipment (only refund/replacement scenario)
Scenario
A peptide vial arrives broken, cracked, with compromised seal, or with visibly degraded contents (cloudy, discolored, particulates).
Email
hello@goodtides.shop within
48 hours of delivery with: (1) clear photos of the damaged vial including the seal and any visible defect, (2) a photo of the shipping box exterior showing damage, and (3) your order number. We will send a replacement or refund the affected vial(s) at our discretion. Keep the damaged items in their original packaging until we confirm — UPS may want them back for the carrier claim.
No refunds, replacements, or store credit will be issued for peptides without the photographic proof above. Verbal reports, claims after the 48-hour window, or claims without seal-condition photos cannot be honored.
3. Apparel, kits, and accessories — after shipment
For non-peptide products (apparel, Tide Kits, accessories) shipped to you, we handle three scenarios. We do not accept buyer's-remorse returns — once you receive a non-peptide product as ordered and undamaged, the sale is final.
Damaged in transit
Scenario
Your package arrived but apparel or kit contents are damaged.
Email us within 7 days of delivery with photos. We'll send a replacement at no charge or refund the affected items at our choice. Keep the damaged items until we confirm.
Wrong item shipped
Scenario
We sent the wrong size, color, or product.
Email us within 14 days. We'll send a prepaid UPS return label, ship the correct item the same day we receive yours back, and refund any difference. Our mistake means our cost.
Lost in transit
Scenario
Tracking shows delivered, but you didn't receive the package.
Wait 48 hours — packages occasionally show "delivered" before arriving. Then check with neighbors and your carrier. If still missing after 5 business days from the delivered timestamp, email us. We'll work with the carrier on a trace; if confirmed lost, we replace or refund.
4. Peptide reservations (pre-orders)
Peptide reservations are not present-day pharmaceutical sales, so they have separate rules:
- Fully refundable until shipment. Email hello@goodtides.shop with your order number. Refund processed within 3 business days.
- Refundable if launch is delayed beyond 18 months from your reservation date. We'll email you with a refund option if the FDA reclassification window slips.
- Refundable if your physician evaluation does not result in a prescription. The prescribing physician's clinical judgment is independent. If they decline to prescribe the peptide you reserved, you get a full refund minus the cost of the evaluation itself if it's already been completed (typically $40-80, set by our telehealth partner).
- Once peptides ship, the rules in Section 2 apply — final sale, damaged-only refunds with proof.
5. Items not eligible for refund
- Any shipped peptide, with the single exception of damaged-with-proof claims within 48 hours of delivery (Section 2)
- Opened Tide Kits (sterility cannot be confirmed once seals are broken)
- Apparel or accessories returned for change-of-mind reasons
- Items returned outside the timeframes above without prior arrangement
- Items damaged by misuse, improper storage, normal wear, or accidents after delivery
- Personalized or custom items, if we ever offer them
5. How refunds are issued
Refunds go back to the original payment method:
- Card / Apple Pay (Stripe) — refunded to the original card; appears in 5-10 business days depending on your bank
- Venmo — refunded to the same Venmo account that paid, typically within 1-2 business days
- Crypto — refunded in the original cryptocurrency at the exchange rate at the time of refund (not the time of purchase). Network fees are not refunded. Typically settles within 1-3 hours.
If your original payment method is no longer accessible (closed Venmo account, lost crypto wallet), we'll work with you on an alternative — typically a check mailed to your shipping address.
6. How long it takes
Once we approve your refund:
- Approval typically happens within 1-2 business days of your request
- Once approved, the refund processes within 3 business days
- Funds appear in your account within an additional 1-5 business days depending on your bank or payment platform
If 10 business days have passed since refund confirmation and you still don't see it, email us — we'll trace it.
7. Disputes
If we can't agree on a refund, we encourage you to escalate to us at hello@goodtides.shop first. Most disputes resolve in a single back-and-forth. We respond to refund disputes within 5 business days.
Filing a payment-platform chargeback or dispute before contacting us delays resolution. We track chargeback patterns; abuse can result in account suspension and refusal of future orders.
8. Contact
Refund requests, questions, or anything else: hello@goodtides.shop. Always include your order number.