Support
Support for the goodtides Companion app and goodtides.shop.
Email hello@goodtides.shop — we answer within one business day. Include the email on your account (if you have one) so we can help faster.
The Companion app is a personal peptide dose tracker, reconstitution calculator, and lab-certificate (COA) viewer. It works fully without an account — your protocols, dose log, vials, and bloodwork stay on your device. An optional free account adds encrypted cloud backup, cross-device sync, and dose reminders.
No. Every tracking feature works anonymously on your device. Sign in (email + 6-digit code — no password) only if you want cloud backup, sync, or push reminders.
Turn them on under Account → Reminders. You’ll get a notification when a scheduled dose is due. Reminders require a signed-in account so they can reach you across devices.
Account → Export your data downloads everything — protocols, dose history, vials, and bloodwork — as JSON. Your data is yours.
Account → Delete your cloud data removes everything stored on our servers immediately and signs you out. On-device data can be cleared by deleting the app. You can also email us for a full deletion under our Privacy Policy.
Email us with a screenshot right away. When a vial has a connected lab certificate, doses use the lab’s measured content, so units can differ slightly from label math — the app shows a “COA-adjusted” note when this applies.
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goodtides · New York, USA · hello@goodtides.shop